SpineCare ProRelax™ Massager

Shipping Policy

At SpineCare, we are committed to delivering your order as quickly and safely as possible.
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Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.
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Shipping Time
Estimated delivery times depend on your location.
• United States: 7–12 business days
• Canada: 7–14 business days
• United Kingdom: 7–12 business days
• Australia: 7–14 business days
Please note that shipping times may vary due to high demand, customs delays, or carrier issues.
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Shipping Cost
We are happy to offer Free Shipping on all orders.
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Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can track your delivery.
Please allow 2–3 days for tracking information to update.
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Delayed or Lost Packages
If your order has not arrived within the estimated time, please contact us and we will assist you.
We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided by customers.
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Incorrect Address
Please make sure your shipping address is correct before placing your order. SpineCare cannot be held responsible for orders shipped to incorrect addresses.
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Contact Us
If you have any questions about shipping, please contact us:
📧 Spinecare.us@gmail.comOur support team will be happy to assist you.

Refund & Return Policy

At SpineCare, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
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Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase or order number.
Items returned without prior approval may not be accepted.
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Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
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Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the damaged item
We will arrange a replacement or full refund as soon as possible.
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Non-Returnable Items
Certain items may not be eligible for return, including:
• Used or worn products
• Items returned after the 30-day return period
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Shipping Costs
Customers may be responsible for return shipping costs unless the product is defective or incorrect.
Original shipping fees are non-refundable.
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Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📧 Spinecare.us@gmail.comWe are always happy to help and ensure you have the best experience with SpineCare.

💬 24/7 Customer Support

We are committed to providing the best experience for our customers.

Our friendly support team is available 24 hours a day, 7 days a week to assist you with any questions about your order, shipping, or product information.

✔ Fast response time

✔ Friendly customer service

✔ Secure shopping assistance

If you need help, simply contact us and we’ll be happy to assist you anytime.

📧 Email Support: Spinecare.us@gmail.com

❓ Frequently Asked Questions

1. How does this massager work?

This massager uses deep kneading massage nodes that mimic real human hands, combined with heat therapy to relax muscles, improve blood circulation, and relieve pain.

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2. Is the heat function safe to use?

Yes, the built-in heat therapy is completely safe and designed to provide gentle warmth that helps loosen tight muscles without overheating.

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3. Can I use it on different body parts?

Absolutely! You can use it on:
• Neck & Shoulders
• Back & Waist
• Legs
• Calves

It’s designed for full-body relaxation.

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4. How long should I use it per session?

We recommend using it for 15–20 minutes per session for best results. The device may also include an auto shut-off feature for safety.

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5. Is it suitable for daily use?

Yes, it is safe for daily use. Regular use can help reduce muscle tension and improve posture over time.

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6. Is it easy to operate?

Very easy! It features a one-click control system, so you can switch modes and settings effortlessly.

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7. Can I adjust the intensity?

Yes, you can control the pressure by adjusting how tightly you hold the straps, giving you a customizable massage experience.

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8. Is it portable?

Yes, it’s lightweight and portable, making it perfect for use at:
• Home
• Office
• While traveling

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9. Does it help with neck and back pain?

Yes, it is specifically designed to relieve neck stiffness, shoulder tension, and back pain effectively.

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10. What if I’m not satisfied?

We offer a 100% satisfaction guarantee. If you’re not happy, you can contact us for support or a replacement.