Refund policy
Refund & Return Policy
SpineCare
At SpineCare, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
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Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase or order number.
Items returned without prior approval may not be accepted.
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Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
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Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the damaged item
We will arrange a replacement or full refund as soon as possible.
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Non-Returnable Items
Certain items may not be eligible for return, including:
• Used or worn products
• Items returned after the 30-day return period
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Shipping Costs
Customers may be responsible for return shipping costs unless the product is defective or incorrect.
Original shipping fees are non-refundable.
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Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📧 Spinecare.us@gmail.com
We are always happy to help and ensure you have the best experience with SpineCare.