Neck Massager Pro™

Shipping Policy

At SpineCare, we are committed to delivering your order as quickly and safely as possible.
⸻
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.
⸻
Shipping Time
Estimated delivery times depend on your location.
• United States: 7–12 business days
• Canada: 7–14 business days
• United Kingdom: 7–12 business days
• Australia: 7–14 business days
Please note that shipping times may vary due to high demand, customs delays, or carrier issues.
⸻
Shipping Cost
We are happy to offer Free Shipping on all orders.
⸻
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can track your delivery.
Please allow 2–3 days for tracking information to update.
⸻
Delayed or Lost Packages
If your order has not arrived within the estimated time, please contact us and we will assist you.
We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided by customers.
⸻
Incorrect Address
Please make sure your shipping address is correct before placing your order. SpineCare cannot be held responsible for orders shipped to incorrect addresses.
⸻
Contact Us
If you have any questions about shipping, please contact us:
📧 Spinecare.us@gmail.comOur support team will be happy to assist you.

Refund & Return Policy

At SpineCare, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
⸻
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase or order number.
Items returned without prior approval may not be accepted.
⸻
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
⸻
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the damaged item
We will arrange a replacement or full refund as soon as possible.
⸻
Non-Returnable Items
Certain items may not be eligible for return, including:
• Used or worn products
• Items returned after the 30-day return period
⸻
Shipping Costs
Customers may be responsible for return shipping costs unless the product is defective or incorrect.
Original shipping fees are non-refundable.
⸻
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📧 Spinecare.us@gmail.comWe are always happy to help and ensure you have the best experience with SpineCare.

💬 24/7 Customer Support

We are committed to providing the best experience for our customers.

Our friendly support team is available 24 hours a day, 7 days a week to assist you with any questions about your order, shipping, or product information.

✔ Fast response time

✔ Friendly customer service

✔ Secure shopping assistance

If you need help, simply contact us and we’ll be happy to assist you anytime.

📧 Email Support: Spinecare.us@gmail.com

❓ Frequently Asked Questions

1. How does this neck massager work?

This device uses EMS pulse technology + deep massage nodes to stimulate neck muscles, improve blood circulation, and relieve stiffness and pain effectively.

⸻

2. Is it safe to use daily?

Yes, it is completely safe for daily use. For best results, we recommend using it for 10–20 minutes per session.

⸻

3. Does it have a heat function?

Yes, it includes a gentle heat therapy feature that helps relax tight muscles and enhance blood flow for deeper relief.

⸻

4. Can I adjust the intensity?

Yes, the massager offers multiple intensity levels, so you can customize the massage according to your comfort.

⸻

5. Is it suitable for all ages?

It is suitable for most adults. However, if you have any medical condition, we recommend consulting a professional before use.

⸻

6. Is it portable and easy to carry?

Absolutely! It is lightweight and compact, making it perfect for use at home, office, or while traveling.

⸻

7. How is it powered?

The device is USB rechargeable (Type-C), so you can easily charge it anywhere.

⸻

8. How long does the battery last?

Battery life depends on usage, but it is designed to last multiple sessions on a single charge.

⸻

9. Can it help with neck pain and posture?

Yes, it is designed to relieve neck pain, reduce stiffness, and support better posture with regular use.

⸻

10. What if I don’t like the product?

We offer a 100% satisfaction guarantee. If you’re not happy, you can contact us for support.